Brooks McFadden
Introduction to Revenue Cycle
Helping new-hire employees understand where their role fits within the broader organization.
Project Details
INDUSTRY
Healthcare
YEAR
2023
TOOLS
Storyline
Overview
When onboarding as a new hire at R1, a revenue cycle management company in the healthcare industry, employees may understand little or nothing about how R1 organizes, delivers, and supports revenue cycle services. They may be unfamiliar with R1's workflow structure, key departments, global delivery model, and technology-enabled approach to managing revenue cycle operations. As a result, they may struggle to understand how R1 functions as an organization and how individual teams contribute to client and patient outcomes. This onboarding course, which serves as the second installment of a three-part learning series, closes that knowledge gap by providing a shared understanding of R1's operating model, helping employees see where their role fits within the broader organization.
Introduction to Revenue Cycle - Training Series
Course 1
What is the revenue cycle?
Course 2
Where does my role fit in the revenue cycle at R1 RCM?
Course 3
How does customer support impact the business?
Learning Outcome
By the end of the course, learners will be able to explain how R1 supports healthcare organizations through standardized workflows, technology, analytics, and operational expertise across the front, middle, and back segments of the revenue cycle.
Course Objectives
Describe R1's role in supporting healthcare organizations across the revenue cycle.
Identify R1's revenue cycle workflow framework.
Describe the core components that support R1 operations.
Describe the major departments and their functions within the back portions of the revenue cycle.
Instructional Design Contributions
Assisted SMEs with translating complex revenue cycle operations into an accessible onboarding experience.
Used narrative storytelling to increase learner engagement and retention.
Converted visual mapping (storyboard) into an elearning course with narration, motion graphics, and interactive elements.
Created learning activities to adapt to the appropriate levels of learning (Bloom’s Taxonomy): Remember and Understand.
Simple animated infographics to help illustrate the revenue cycle process.
Click-and-reveal interactions to outline each department’s role.
On this sample slide, learners were prompted to click on each icon to reveal a summary of the respective workflow. Due to proprietary information, the content has been replaced with placeholder text.
Results
Over 3,000 new-hire employees completed the three-part elearning series as part of their onboarding experience, so they can understand how cross-functional teams contribute to a shared business objective. As the company would restructure departments, stakeholders would request updates to content as needed. To ensure content remained accurate, the course underwent an annual review by Human Resources as an extra layer of quality assurance.